The mask emits specific wavelengths of light that penetrate the skin at varying depths. These lights stimulate cellular activity, promoting collagen production, reducing inflammation, and combating acne-causing bacteria, leading to improved skin texture and appearance.

No, results are not immediate. Skin metabolism takes about 28 days, so consistent use over one month is recommended to see significant improvements.

Each session lasts 10 minutes. The mask is designed to automatically power off after this time to prevent overuse and protect your skin. If you want to continue treatment, you must restart the mask, but we recommend sticking to the recommended usage time for the best results.

Yes! The 4D Glow LED Light Therapy Mask is FDA-(510) cleared, ensuring it meets safety and efficacy standards for at-home skincare devices. Additionally, the TGA (Therapeutic Goods Administration) certification is currently in process for approval in Australia.

No, the mask is not waterproof. It can only be wiped with water or ethanol, but it cannot be rinsed or submerged in water.

For optimal results, it's recommended to use the mask 3-4 times per week for at least 4 weeks.

Yes, the mask is designed to be effective for all skin types and tones.

The mask operates without significant heat emission. However, during certain modes, a slight warmth may be felt, with the maximum temperature reaching approximately 38±1°C.

Yes, but if you have very sensitive skin, it's recommended to perform a patch test before full use. Place the mask on your inner arm for a 10-minute test session. If no irritation occurs after 6 hours, it should be safe for facial use.

Yes! The red and near-infrared light modes help reduce hyperpigmentation, melasma, and dark spots by stimulating skin regeneration and promoting an even skin tone.

Yes, but you should wait at least 2 weeks after Botox or filler treatments before using the mask. LED light therapy stimulates circulation and collagen production, which could affect how Botox settles or how fillers are metabolized if used too soon. After the waiting period, you can safely resume LED therapy. If unsure, consult your dermatologist.

If you have hyperthyroidism (overactive thyroid) or Graves' disease, you should consult your doctor before using LED light therapy, especially if you plan to use near-infrared (NIR) light (830nm). Some research suggests that red and near-infrared light may stimulate thyroid activity, which could potentially worsen symptoms in individuals with an overactive thyroid.

If you have hyperthyroidism but still want to benefit from LED therapy, follow these precautions:
✅ Consult your doctor before use.
✅ Avoid placing the mask over your neck or throat.
✅ Use lower intensity settings to reduce potential overstimulation.
✅ Monitor your symptoms (heart rate, anxiety, energy levels) and discontinue use if you feel unwell.

Yes, LED light therapy is generally safe for individuals with hypothyroidism, including those with Hashimoto’s thyroiditis. In fact, some studies suggest that red and near-infrared (NIR) light (630nm + 830nm) may actually benefit people with hypothyroidism by supporting cellular energy production and reducing inflammation in thyroid tissue.

However, because everyone reacts differently, it’s always a good idea to consult your doctor before use, especially if you are taking thyroid medications like levothyroxine.

Here’s how you can use it safely:
✅ Avoid placing the mask directly over your neck/throat area to prevent any unintended thyroid stimulation.
✅ Continue your prescribed thyroid medication as directed by your doctor.
✅ Monitor how you feel—if you notice changes in energy levels, weight, or symptoms, consult your doctor.
✅ Stick to face-only treatments to focus on skincare benefits while avoiding direct thyroid exposure.

The mask offers three intensity levels for each light mode. To adjust:

1. Turn on the mask by pressing the Power Button.
2. Select your desired light mode by pressing the Mode Button to cycle through:
3. Adjust the intensity level by pressing the intensity button, which allows you to switch between Low, Medium, and High settings.

• Low Intensity (Gentle Mode) – Ideal for first-time users, sensitive skin, or mild treatments. Best for gradual improvement with minimal risk of irritation.
• Medium Intensity (Standard Mode) – Recommended for regular use to maintain skin health, improve tone, and target moderate skin concerns.
• High Intensity (Advanced Mode) – Best for deep wrinkles, stubborn acne, or enhanced skin rejuvenation. Suitable for experienced users who tolerate stronger treatments well.

Tip: If you’re new to LED therapy, start with Low or Medium intensity and increase as your skin adapts!

If you are using medications like Accutane (Isotretinoin) or retinoids, consult your dermatologist before using LED light therapy, as some treatments can make the skin more photosensitive.

No, it's important to cleanse your skin before using the mask. Makeup and skincare residues can block the light from penetrating the skin, reducing effectiveness.

We do not offer refunds on purchases. All sales are final. However, we stand by the quality of our 4D Glow LED Light Therapy Mask and offer a 1-year warranty covering technical defects or malfunctions. If your device has an issue covered under warranty, we will repair or replace it at no additional cost.